Support and Troubleshooting
Troubleshooting
eBooks
Sign-it® is not supported in eBooks. If you open an eBook, Sign-it gets disabled. To re-enable Sign-it, go to Acrobat®'s Edit/Preferences/General menu. Select Startup and uncheck the box to "Use Only Certified Plug-ins."
Acrobat 8 does not support eBooks directly. Use the Adobe® Digital Editions software to read and organize eBooks.
Selecting/Editing Signature Field
If you select an unsigned signature field containing Ceremony® data, and edit its properties by right clicking on it using the Select Object Tool and selecting Properties, the Ceremony data will no longer display. To re-display the data, select the signature field, then Signature Preferences from the Sign-it menu. Select OK and the data will display.
Re-signing Signature Fields from a Previous Version of Sign-it
You can view signatures signed with a previous version of Sign-it. If you select to re-sign the signature, the signature and associated data will be cleared before you can sign.
Sign-it is Not Listed as a Signature Method When Creating an Invisible Signature
Set Acrobat's default signing method to "Ask when I sign" or "CIC Sign-it." You can find this setting in Acrobat's Edit/Preferences/Security/Advanced Preferences/Creation menu.
Document Containing Windows Certificate Signatures is Not Opening
Select Edit/Preferences/Security/Advanced Preferences/Verification. Do not select the option to "Always use the default method (overrides the document-specified)." Select the option to "Use the document-specified method, prompt if it is not available."
Problems getting your signature to verify
For many Sign-it users it is the first time that they have used an electronic digitizer or handheld computer to sign their name. As a result, many will have some difficulty signing their name consistently the first few times. It is recommended that you try signing several times before enrolling your signature and to sign your name in a manner that is comfortable for you on the signing device. This may include shortening your signature if the device is too small for you to write your full name. If you find that you have this problem it is recommended that you re-enroll with the SignatureOne® Profile Server after you have gotten more accustomed to using your signing device. This will insure that the template being used to verify your signature contains data consistent with the manner in which you sign.
A second consideration is the orientation of the signing device. Sign-it accurately measures how you sign your name and accounts for the natural deviation between one signature and another. Many people however will sign their name very differently if they are holding the signature device or if the device is lying flat on their desk. If you are having problems try using the same orientation for the signing device as you did when you enrolled with your SignatureOne server administrator.
The sample PDF could not be signed
Save the sample PDF to a writable location (i.e. My Documents, Desktop).
What to do if you get the message beginning with: "Signature is too simple..."
This message indicates that there is not enough data in your signature to properly protect it from forgery. This error is most common when signing with your initials and will not occur with your full signature.
Documentation
Please check the support section on our website at www.cic.com for the latest documentation.
Contact
If you need additional assistance, either contact your help desk, reseller, or CIC Technical Support (English only):
http://www.cic.com/support/inquiry/